Refund and Cancellation Policy

Booking a visit

A visit is confirmed once we agree a date and time with you by phone, message or email. Any visit or diagnosis charge is explained before the booking is confirmed.

Rescheduling

Plans change. You can reschedule free of charge by letting us know as early as possible, and ideally at least 12 hours before the agreed time. We will offer the next suitable slot.

Cancelling by you

• Before the visit: cancel at least 12 hours ahead and there is no charge.
• Late cancellation or no access: if we arrive and cannot gain access, or you cancel after the technician has set out, the call-out charge stated at booking may apply.
• After approving a quote: you may cancel before work starts. Any materials ordered specifically for your job and non-returnable will be charged at cost, and the rest of any deposit refunded.
• During work: you will be charged for work completed and materials used up to that point.

Cancelling or rescheduling by us

Occasionally an urgent job or unsafe conditions mean we need to reschedule. We will tell you as soon as possible and offer an alternative time. If we cancel a job you have paid a deposit for and you choose not to rebook, the deposit is refunded in full.

Deposits and refunds

Larger installations may require a deposit, stated in the quote. Approved refunds are made using the original payment method where possible, or by bank transfer or mobile payment, usually within 7–10 working days of the refund being agreed.

Concerns about completed work

If you are unhappy with completed work, contact us within the guarantee period stated on your invoice. We will inspect the issue and, where it relates to our workmanship, return to correct it at no labour charge. Refunds for completed work are considered where a fault cannot reasonably be corrected.

What is not refundable

• Diagnosis and inspection work that has already been carried out.
• Materials installed, cut to size or ordered specially for your job.
• Issues caused by misuse, third-party work or conditions outside our control after completion.

How to contact us

To reschedule, cancel or raise a concern, call +880 1748-845745 or email contact@pipeperfectpro.com with your name, service address and booking date.