Privacy Policy

Who we are

This website is operated by Pipe PerfectPro (“we”, “us”, “our”), a pipe installation, repair, servicing and leak detection business. We are responsible for the personal information described in this policy. You can reach us at contact@pipeperfectpro.com or +880 1748-845745.

Information we collect

We only collect information that helps us respond to you and carry out the work you request.

Information you give us

• Your name, phone number and email address when you call, email or submit our service request form.
• The service address where work is required, and access instructions you choose to share.
• Details and photos of the problem, such as the location of a leak or the fixtures involved.
• Billing details needed to issue a quote, invoice or receipt.

Information collected automatically

• Technical data such as browser type, device type, pages visited and the time of your visit.
• An IP address, which may be used in shortened or aggregated form for security and statistics.
• Cookies and similar technologies, as described in our Cookie Policy.

How we use your information

• To respond to enquiries and service requests, and to arrange visits.
• To diagnose problems, prepare quotes and carry out the agreed work.
• To issue invoices, keep job records and honour our workmanship guarantee.
• To send service-related messages, such as appointment confirmations or follow-up checks.
• To keep the website secure, prevent spam and fix technical issues.
• To understand, in aggregate, how the website is used so we can improve it.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Legal grounds for processing

We process personal information where it is necessary to provide a service you have asked for or to take steps before entering into an agreement with you; where we have a legitimate interest in running and protecting our business; where we must comply with a legal obligation, such as keeping financial records; or where you have given consent, which you may withdraw at any time.

When we share information

We share personal information only when needed, and only with:

• Our own technicians and staff who need it to carry out your job.
• Trusted service providers who host our website, deliver email or provide form, security and backup tools, under obligations to protect your data.
• Professional advisers such as accountants, where required.
• Authorities, where we are legally required to do so.

How long we keep information

Enquiries that do not lead to a job are normally deleted within twelve months. Job records, quotes and invoices are kept for as long as needed to honour our guarantee and meet accounting and legal requirements, after which they are securely deleted or anonymised.

How we protect information

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, login protection, regular software updates and secure backups. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

Your rights and choices

Subject to applicable law, you can ask us to:

• Confirm whether we hold personal information about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need to keep.
• Stop or limit certain processing, or withdraw consent you have given.

To make a request, email contact@pipeperfectpro.com. We may need to verify your identity before responding.

Children

Our services are intended for adults responsible for a property. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links and embeds

Our website may include links or embedded content, such as maps, from other services. Those services have their own privacy practices, and we encourage you to review their policies.

Changes to this policy

We may update this policy as our services or legal requirements change. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.